Recent Posts

The Importance for a Water Mitigation Plan

6/22/2021 (Permalink)

Image of a sign indicating "Flood Zone" Preparation is key to avoid severe damage during a storm.

Business owners have a lot to worry about beyond weather and disaster concerns, meaning it is often easy to neglect preparation in favor of operations. However, when something, like a flood, occurs without a plan in place, it is easy to panic, resulting in more loss than necessary. One of your primary concerns after a flood should be content cleaning.
Content defines all items within your facility, inventory, equipment, office supplies, etc. While some people might focus on a DIY solution, it is best to contact a water mitigation specialist in Greenville, NC, to handle the crisis. They have a three-pronged approach to resolving the disaster.

1. Water Removal

A flood, regardless of the source, might leave behind a tremendous amount of water and damage. The mitigation service you contact will typically want to remove the water as quickly as possible to eliminate any risk of other problematic developments, like mold. The company will use a combination of tools, like shop vacs, pump trucks, and submersible pumps to remove the floodwaters.

2. Dry the Facility

Before the company can get to the content cleaning process, the technicians will need to dry the area thoroughly. Using a combination of fans, air movers, dehumidifiers, and any other necessary tools, the team will get to work drying the building. In some instances, they might need to remove drywall and other building materials — this is often only necessary for severe flooding or when the water has been standing for some time.

3. Clean and Renovate the Facility

Once the grey and black water are safely out of the complex, the mitigation service should begin cleaning and reconstructing your facility. When they are finished, your property will look as it did before the disaster.

It is crucial to have an emergency plan in place for any disaster. Content cleaning should be a priority, but it varies from crisis to crisis. Primarily, you should have a mitigation service and plan on file to prevent avoidable loss.

Water Cleanup Process for Wood Flooring

5/28/2021 (Permalink)

Image of a building with wood flooring Wood flooring may suffer water damage.

Wood flooring is an easy way to enrich the look of your office space in Greenville, NC. If you take proper care of it, it should last a long time. In an office full of people, however, accidents are bound to occur. Whether the problem is a simple spill or a pipe burst in the wall, fast cleanup is the key to minimizing damage.

3 Steps for Water Cleanup on a Wood Flooring

1. Stop Water Flow

The first thing you want to do when you have a leak or spill is to get water off the wood floor. There are several ways to stop water from seeping into it:

  • Turn off water main
  • Pump standing water out of the area
  • Use newspaper to absorb moisture
  • Increase air flow in the space


The method you use first depends on how much water you're dealing with. The faster you can get the space dry, the more likely you are to prevent costly damage.

2. Hire Professionals

Even if the floor looks dry after a pipe burst, it's a good idea to get a professional opinion. Water restoration experts can identify the signs of warping or swelling in the floor and recommend the proper steps to take to fix it. Don't assume there isn't any damage just because you can't see it. This can lead to more problems down the road that will be more expensive to resolve.

3. Get a Final Inspection

After the restoration work is complete, technicians should test the area again for excess moisture. If a wet floor traps water beneath it, you may end up with additional breakdown of the wood fibers or even mold growth. Give yourself the reassurance of a guarantee that the damage is truly gone.

A pipe burst in your commercial building can cause a lot of damage to your wood floors. Preserve their beauty by getting it cleaned quickly by certified professionals who guarantee their work.

Top Things You Should Throw Away After a Fire

5/28/2021 (Permalink)

Image of a home on fire A home fire can be devastating.

After a fire, you might want to keep as much of your old life as you can. Although many things can be cleaned, there are a few that you absolutely have to throw away after a fire. Some things are too damaged by heat, while others may spoil or be contaminated from chemicals released during the fire. You need to carefully consider what you should keep and what should be tossed out.

4 Top Things to Throw Away After Suffering Fire Damage

Anything Exposed To Chemicals

When certain materials burn, they release chemicals. This includes items like:

  • Plastics
  • Nonorganic fibers
  • Wiring



You should toss out anything that is in or near plastic that has been exposed to high heat. This means you should get rid of most nonperishable foods, things in plastic containers, and anything containing dangerous chemicals.

Clothing, Rugs and Furniture

If you have a professional fire cleanup company in Greenville, NC, they might be able to save some of these articles. Although many can be cleaned, the smoke smell and fumes do not come out of everything.

Perishable Foods

Although perishable foods may seem like something you can keep, they are something you definitely should throw away. This includes anything that you plan on putting into your body. Not only can these foods be contaminated, but the heat might also make them spoil as well. This is especially true if your refrigerator suffers fire damage.

Medicine, Makeup and Toiletries

Medicine, makeup and toiletries are other things in your home that will spoil when exposed to heat. Medicine may become ineffective at best and become toxic at worst. When dealing with fire damage, it is better to be safe than sorry. Even things like shampoo and conditioner turn bad when they've been heated.

After a fire, it can be difficult to determine exactly what is damaged and what is not. It is always better to play it safe and throw away items that may be a problem.

5 Tips for Driving After Heavy Rain

5/28/2021 (Permalink)

Image of a flooded street and a car driving through Driving through flooded streets can be dangerous.

Heavy rainfall in Greenville, NC, can drop a tremendous amount of water on an area remarkably fast. This deluge can result in flooding. If you're out in it, it can be quite a shock, especially if you've never experienced that much rainfall. While you should never drive on a flooded street, sometimes you may be unable to avoid it; you might already be on the road. In this case, you must navigate it as safely as possible. It's helpful to remember some basic travel tips for traveling flooded roads.

5 Travel Tips After Heavy Rains

1. Avoid Standing Water

As little as half an inch of water can cause loss of control, even driving at a snail's pace; the vehicle can even begin floating. Whether a puddle or the entire roadway, if the water reaches the center of your wheels, it's vital that you avoid crossing it.

2. Advance Slowly

Anytime there's standing water on the road, drive slowly and carefully. Enter the road at one or two mph and drive a maximum of four mph. Otherwise, engine flooding is a risk. Whether you're in a manual or automatic, keep it in low gear the entire time you're driving.

3. Choose the Center of the Road

Water is typically most shallow in the center of a flooded street. Therefore, whenever possible, remain driving in the middle of the street.

4. Form a Single Lane of Cars

The safest way to navigate through standing water is to take turns with other vehicles. This way, everyone can avoid splashing water. Vehicles ahead of you can also help move water out of the way for you as they're advancing.

5. Dry Your Brakes After Exiting the Water

Drying your brakes once you're safely through the water will help you avoid spinning out. The best way to do this is to drive slowly, lightly pressing the brake as you're traveling.

Flood damage experts will advise against getting on a flooded street at all costs. It's not worth sacrificing your safety to reach your destination a little earlier.

What Are the Three Types of Flood Water?

4/30/2021 (Permalink)

Image of a flooded city Flooding can cause severe water damage

When floodwaters enter your Greenville, NC, home, whether from a broken supply line, toilet overflow or flooded river, one thing is for sure: the water will cause damage. The difference is the type of cleanup required based on the incoming water's classification and if it's severely contaminated water or not.

3 Types of Flood Water

There are three classes:

1. Category 1

White water (aka clean water) is safe to handle because it is from a reasonably sanitary source. It could be rainwater, a leak from a clean toilet, or a pipe burst. This water doesn't require protective gear or strict precautions to clean up. However, it needs to be removed and dried as quickly as possible; mold can begin growing within 24 hours.

2. Category 2

Gray water is somewhat contaminated water. You'll need to take some care when cleaning this water, as it contains biological or chemical contaminants that could be harmful but not likely toxic. Water from aquariums, showers or washing machines can contain matter such as bacteria, detergents, urine or blood. Hence, it's essential to wear protective gloves while cleaning and keep children and pets away from the affected area.

3. Category 3

Black water is particularly hazardous because there's a high probability that it contains many harmful biological and/or chemical contaminants. This type of water comes from conditions like raw sewage or natural disasters. You might be surprised to find out that freshwater and ocean water are also classified as category 3. This is due to the countless unknown contaminants. Category 3 water cleanup should only be handled by water damage restoration professionals to ensure proper safety precautions by experts.

Whatever the class of contaminated water in your home, the affected area must be cleaned and dried thoroughly to avoid further damage. The more prolonged dampness is left to linger in your home, the more loss it'll sustain. Taking the necessary cleaning precautions will ensure the well-being of your family, property and home.

Understanding Carpet Restoration

4/30/2021 (Permalink)

Image of a person person cleaning a carpet After suffering water damage carpet restoration maybe needed.

When a pipe break drenches the carpet in a home in Greenville, NC, it may show up on your client's insurance claim. The goal of the water damage restoration specialists at SERVPRO, however, is to save the items in damaged homes if possible. Answering frequently asked questions about the carpet restoration process can help you understand why many insurance providers choose SERVPRO as a preferred vendor.

The Carpet Restoration Process 

Is Carpet Salvageable?

Not all flooring has to be thrown out after a flood. The main factor that affects whether carpet can be salvaged is the contamination level of the floodwater:

  • Category 1 - Clean water from pipes or supply lines
  • Category 2 - Dirty water from appliances or upper levels
  • Category 3 - Contaminated water from the sewer or storm flooding


After a pipe break, the carpet in your client's home can likely be cleaned and saved, even if it is completely drenched. However, even a little contamination can mean the carpet has to be torn out and replaced to ensure that all the bacteria are removed from the home.

What Does Restoration Entail?

One of the benefits of working with SERVPRO is that the same local team handles the whole process from extraction to restoration. The first thing that has to happen is the removal of all excess water. Then the ruined materials such as drywall are torn out. If the carpet cannot be saved, it is removed as well. After the affected space has been dried and disinfected, all discarded materials are replaced. Walls are rebuilt, paint is matched to the remaining wall and new carpet is installed.

How Is the Client Informed?

The Claims Information Center is the place where all the information about each job is stored. Both you and your client have access to the damage assessment, recommended repairs and any updates that need to be made. As changes happen, the estimated cost is updated on the account.

A pipe break in your client's home is likely to flood the floor, but the carpet may be able to be saved. The CIC helps everyone involved stay informed about the costs of restoration.

Tips on Preparing Your Business To Weather a Storm

4/26/2021 (Permalink)

Image a business entrance flooding due to heavy rains during a storm There are a few things you can do to prepare your business for a storm.

There are many areas of the country that routinely deal with flood water from high wind rainstorms. The trick to keeping your business safe is to make sure that you are prepared no matter what the weather throws at you. Fortunately, there are a few things that you can do to protect your business in Greenville, NC.

4 Ways to Prepare Your Business To Weather a Storm

1. Make a Plan

You should always have a clear plan on what to do before and after a storm. Some of the things that this plan needs to include are:

  • Pre-storm security
  • Employee assignments
  • Evacuation procedures
  • Post-storm procedures


Your plan should have information on what to do in the event of a flooded building, which flood remediation company to call and your insurance information.

2. Secure Your Grounds

Something that you might think about in a business is what is outside on the grounds. Before a storm, you should secure things like picnic tables, signage, branches and materials that can be swept away or damaged as flood water rises.

3. Unplug Everything

Go through your business or office and unplug everything. Go through and note anything that runs off electricity from computers to phones and make sure it is disconnected from any power source. This includes disabling battery backups. Most electronics can survive water damage if there is no power going to them as long as you dry them properly.

4. Have Your Roof Checked

Checking your roof for loose or missing shingles or tiles can save you from flood damage during and after a storm. Replace any roofing that needs it before the storm. Making these repairs can save your inventory, equipment and office from damage, mold and mildew.

Although every business is different, the things that you need to do to mitigate storm damage are the same. Simple steps before and after a storm can save you thousands later on. When flood water threatens, it is important to follow these tips to minimize the damage.

Hurricanes, Pandemics And Environmental Changes - So Long, 2020

12/28/2020 (Permalink)

Equal parts beautiful and destructive.

For better or for worse, most of us seem to agree that 2020 was a year for the history books. Not only did we experience a global pandemic bringing fear and uncertainty into everyone’s lives, 2020 also brought us the most active storm season in recorded history. The lead seasonal hurricane forecaster at NOAA’s Climate Prediction Center, Gerry Bell, boldly claimed that we could see up to 25 named storms this season. To put that number in perspective, the 1981-2010 historical averages  were less than half of that. By the end of the Hurricane season, we would see an overwhelming 30 named storms. 

Of these devastating forces of nature, 12 made landfall in the U.S. With the increased number of storms, the National Hurricane Center had to dive deeper into the Greek alphabet for names than ever before.

Of the 30 named storms we saw:

  • 13 hurricanes (6 major)
  • 15 tropical storms
  • 2 subtropical storms

Why was the weather this year so extreme? This year had abnormally warm waters because of El Niño. Climate conditions and record high ocean temperatures in the Atlantic, Caribbean and Gulf of Mexico combined to create an environment suitable for storms to form, which led to the increased number of reported storms. 

In the U.S., 6 of the 12 storms to hit were hurricanes which resulted in severe flooding and water damage, leaving many homes and businesses devastated. Overall storm damage, according to the CDP, is expected to exceed $41 billion.

From small leaks to the devastating effects of storms, the experts at SERVPRO recommend taking immediate action. Through acting fast you will not only minimize immediate damages to your home or business, but you will also help minimize chances of experiencing secondary damage long after the initial cause of damage has passed. Give SERVPRO of Pitt/Greene counties a call to take care of your water damage needs, rain or shine, 24/7/365 at: (252)-329-7205.

Restoring Your Electronics After a Fire

11/9/2020 (Permalink)

If you have fire related damage, call SERVPRO of Pitt/Greene counties to take care of all your commercial and residential needs.

Recovering from a commercial fire can leave Greenville, NC residents with a lot to think about. You need to find a trusted fire restoration company that can help you through the fire damage process. Our teams can help with damaged walls and ceilings, furniture, and we can even take care of sensitive electronics. Fires can cause significant amounts of damage through power surges, smoke and soot. Depending on the severity of the damage, sometimes this equipment can be salvaged with a professional touch. With the proper steps, some electronics can be restored to like-new.

Steps to protect your electronics after a fire.

  • Avoid Power: While you may be tempted to turn on a computer or other electronic device to see if it works, this can cause more harm than good. Smoke and soot can cling to the metal surfaces in your device, which can lead to corrosion when power is applied; Leave any electrical devices turned off and unplugged.
  • Get Them Cleaned: Any residue from the fire will need to be completely removed from the device. For this reason, a computer cleanup can take a while. Professionals will go over every inch of the hardware to ensure the potentially damaging residues are gone.
  • Have an Inspection: After the initial cleaning, you may want to have the electronics inspected one last time before adding power. This final inspection can look over the computer for more signs of fire or smoke damage. An electrical fire can cause unexpected smoke residue buildup on internal parts of the computer, so a second inspection is a good idea.

Many businesses rely on computers and other electronics to get business done. Restoration professionals may be able to help you restore computers, television sets, cash registers, security systems and other electronics key to your day-to-day activities. 

An electrical fire can do a lot of damage to your commercial building. Restoring your belongings after the disaster can help you get back on your feet. Give us a call at (252)-329-7205

When to Have Water Restoration in Greenville, NC

10/26/2020 (Permalink)

Trust the professionals at SERVPRO to fix your home or business after a water damage.

Water Damage Repair is More Successful the Quicker it Takes Place – Call SERVPRO to Your Greenville, NC Home As Soon As Possible

A leaking water supply line isn’t always immediately obvious. The longer it takes to notice, the more time it has to damage its surroundings. This often requires professional intervention. If you suspect there may be hidden water damage in your Greenville, NC home, give the IICRC Certified technicians at SERVPRO of Pitt/Greene a call. Waiting only allows water more time to cause secondary damage and potentially allow for mold and mildew to sprout. In other words, if you suspect water, don’t wait! We offer emergency water extraction and repair services seven days a week, 24 hours a day, to give you added peace of mind.

Sometimes water damage is unavoidable, such as flooding from excessive rain. However, some water events can be stopped in their tracks by merely updating your water-run appliances, maintaining your plumbing, and doing scheduled checks.

What to do in an Emergency?

Until the time that our technicians arrive at your property, it helps to have the water supply turned off to any suspected areas where the water could be coming from. This keeps water from further flooding the entire space. If you are unsure of the easiest and safest way to turn off the water to that one location, you can try to shut off the incoming water supply to your home.

You can also help minimize damage until a crew arrives by utilizing a few useful tips, such as:

  • Opening up windows to get airflow to the impacted area
  • Trying to carefully ventilate the space to keep relative humidity levels low
  • If possible, you can cordon off the water incident zone from other rooms in the house. You can do this by shutting doors, putting down a blanket or towel, and keeping family and pets from going in and out.

How Does SERVPRO Take Care of Cleanup?

When you contact us for water damage repair, one of our technicians will assess the situation. Removing any standing water is necessary to move on to drying and dehumidification. In most cases, we will do our best to restore your home instead of simply removing everything that has been affected and replacing it later. This can include cleaning and restoration of your furnishings, personal belongings, and any salvageable structural materials. Our technicians take the necessary time to assess each area within the impact zone so that we never leave any moisture behind. Hidden pockets of moisture hinder the cleanup process and leave the door open for microbial growth. In some situations, controlled demolition is necessary to remove damaged materials to be replaced by all-new materials.

Why Controlled Demolition?


Whenever water saturates building materials, there is always a chance that they can become compromised. Soaked drywall, warping floorboards, and soggy insulation are all areas that can quickly get addressed with our controlled demolition practices. We work fast to ensure your interior is left “Like it never even happened,” so that you and your household can get back to your normal routine as quickly as possible.

How Does Drying Work?


There may be water intrusion incidents where we have to perform pack-out services to store or clean your belongings off-site. This helps us to maneuver during the repair work and to utilize our drying and dehumidification equipment to their fullest potential. We use the latest Advanced Structural Drying (ASD) techniques, ensuring to look for water that may have migrated under flooring, behind walls, and baseboards. Our trucks come loaded with tools and equipment that allow us to achieve our goals fast, such as:

    •    Centrifugal air movers and industrial fans
    •    Moisture detection tools such as sensor, meters, and thermal imaging cameras
    •    Commercial grade dehumidifiers

 
Once your cleanup and repair project is complete, there are some things that you can do to hopefully avoid such a catastrophe in the future, including:

    •    Inspections, checks, and maintenance of your water-run appliances and plumbing
    •    Updating water heaters and other appliances to help avoid breakdowns
    •    Noting any sudden changes in water pressure or your water bill
    •    Remaining mindful of any musty odors or discoloration that develops of walls or ceilings

Of course, even with proper preparation and planning, water damage can still strike unexpectedly. If you are ever in need of our professional services, give SERVPRO of Pitt/Greene counties a call at: (252)-329-7205.