Understanding Carpet Restoration

4/30/2021 (Permalink)

After suffering water damage carpet restoration maybe needed.

When a pipe break drenches the carpet in a home in Greenville, NC, it may show up on your client's insurance claim. The goal of the water damage restoration specialists at SERVPRO, however, is to save the items in damaged homes if possible. Answering frequently asked questions about the carpet restoration process can help you understand why many insurance providers choose SERVPRO as a preferred vendor.

The Carpet Restoration Process 

Is Carpet Salvageable?

Not all flooring has to be thrown out after a flood. The main factor that affects whether carpet can be salvaged is the contamination level of the floodwater:

• Category 1 - Clean water from pipes or supply lines
  
• Category 2 - Dirty water from appliances or upper levels
  
• Category 3 - Contaminated water from the sewer or storm flooding
  

After a pipe break, the carpet in your client's home can likely be cleaned and saved, even if it is completely drenched. However, even a little contamination can mean the carpet has to be torn out and replaced to ensure that all the bacteria are removed from the home.

What Does Restoration Entail?

One of the benefits of working with SERVPRO is that the same local team handles the whole process from extraction to restoration. The first thing that has to happen is the removal of all excess water. Then the ruined materials such as drywall are torn out. If the carpet cannot be saved, it is removed as well. After the affected space has been dried and disinfected, all discarded materials are replaced. Walls are rebuilt, paint is matched to the remaining wall and new carpet is installed.

How Is the Client Informed?

The Claims Information Center is the place where all the information about each job is stored. Both you and your client have access to the damage assessment, recommended repairs and any updates that need to be made. As changes happen, the estimated cost is updated on the account.

A pipe break in your client's home is likely to flood the floor, but the carpet may be able to be saved. The CIC helps everyone involved stay informed about the costs of restoration.