Recent Water Damage Posts

What Are the Three Types of Flood Water?

4/30/2021 (Permalink)

Image of a flooded city Flooding can cause severe water damage

When floodwaters enter your Greenville, NC, home, whether from a broken supply line, toilet overflow or flooded river, one thing is for sure: the water will cause damage. The difference is the type of cleanup required based on the incoming water's classification and if it's severely contaminated water or not.

3 Types of Flood Water

There are three classes:

1. Category 1

White water (aka clean water) is safe to handle because it is from a reasonably sanitary source. It could be rainwater, a leak from a clean toilet, or a pipe burst. This water doesn't require protective gear or strict precautions to clean up. However, it needs to be removed and dried as quickly as possible; mold can begin growing within 24 hours.

2. Category 2

Gray water is somewhat contaminated water. You'll need to take some care when cleaning this water, as it contains biological or chemical contaminants that could be harmful but not likely toxic. Water from aquariums, showers or washing machines can contain matter such as bacteria, detergents, urine or blood. Hence, it's essential to wear protective gloves while cleaning and keep children and pets away from the affected area.

3. Category 3

Black water is particularly hazardous because there's a high probability that it contains many harmful biological and/or chemical contaminants. This type of water comes from conditions like raw sewage or natural disasters. You might be surprised to find out that freshwater and ocean water are also classified as category 3. This is due to the countless unknown contaminants. Category 3 water cleanup should only be handled by water damage restoration professionals to ensure proper safety precautions by experts.

Whatever the class of contaminated water in your home, the affected area must be cleaned and dried thoroughly to avoid further damage. The more prolonged dampness is left to linger in your home, the more loss it'll sustain. Taking the necessary cleaning precautions will ensure the well-being of your family, property and home.

When to Have Water Restoration in Greenville, NC

10/26/2020 (Permalink)

Trust the professionals at SERVPRO to fix your home or business after a water damage.

Water Damage Repair is More Successful the Quicker it Takes Place – Call SERVPRO to Your Greenville, NC Home As Soon As Possible

A leaking water supply line isn’t always immediately obvious. The longer it takes to notice, the more time it has to damage its surroundings. This often requires professional intervention. If you suspect there may be hidden water damage in your Greenville, NC home, give the IICRC Certified technicians at SERVPRO of Pitt/Greene a call. Waiting only allows water more time to cause secondary damage and potentially allow for mold and mildew to sprout. In other words, if you suspect water, don’t wait! We offer emergency water extraction and repair services seven days a week, 24 hours a day, to give you added peace of mind.

Sometimes water damage is unavoidable, such as flooding from excessive rain. However, some water events can be stopped in their tracks by merely updating your water-run appliances, maintaining your plumbing, and doing scheduled checks.

What to do in an Emergency?

Until the time that our technicians arrive at your property, it helps to have the water supply turned off to any suspected areas where the water could be coming from. This keeps water from further flooding the entire space. If you are unsure of the easiest and safest way to turn off the water to that one location, you can try to shut off the incoming water supply to your home.

You can also help minimize damage until a crew arrives by utilizing a few useful tips, such as:

  • Opening up windows to get airflow to the impacted area
  • Trying to carefully ventilate the space to keep relative humidity levels low
  • If possible, you can cordon off the water incident zone from other rooms in the house. You can do this by shutting doors, putting down a blanket or towel, and keeping family and pets from going in and out.

How Does SERVPRO Take Care of Cleanup?

When you contact us for water damage repair, one of our technicians will assess the situation. Removing any standing water is necessary to move on to drying and dehumidification. In most cases, we will do our best to restore your home instead of simply removing everything that has been affected and replacing it later. This can include cleaning and restoration of your furnishings, personal belongings, and any salvageable structural materials. Our technicians take the necessary time to assess each area within the impact zone so that we never leave any moisture behind. Hidden pockets of moisture hinder the cleanup process and leave the door open for microbial growth. In some situations, controlled demolition is necessary to remove damaged materials to be replaced by all-new materials.

Why Controlled Demolition?

Whenever water saturates building materials, there is always a chance that they can become compromised. Soaked drywall, warping floorboards, and soggy insulation are all areas that can quickly get addressed with our controlled demolition practices. We work fast to ensure your interior is left “Like it never even happened,” so that you and your household can get back to your normal routine as quickly as possible.

How Does Drying Work?

There may be water intrusion incidents where we have to perform pack-out services to store or clean your belongings off-site. This helps us to maneuver during the repair work and to utilize our drying and dehumidification equipment to their fullest potential. We use the latest Advanced Structural Drying (ASD) techniques, ensuring to look for water that may have migrated under flooring, behind walls, and baseboards. Our trucks come loaded with tools and equipment that allow us to achieve our goals fast, such as:

    •    Centrifugal air movers and industrial fans
    •    Moisture detection tools such as sensor, meters, and thermal imaging cameras
    •    Commercial grade dehumidifiers

Once your cleanup and repair project is complete, there are some things that you can do to hopefully avoid such a catastrophe in the future, including:

    •    Inspections, checks, and maintenance of your water-run appliances and plumbing
    •    Updating water heaters and other appliances to help avoid breakdowns
    •    Noting any sudden changes in water pressure or your water bill
    •    Remaining mindful of any musty odors or discoloration that develops of walls or ceilings

Of course, even with proper preparation and planning, water damage can still strike unexpectedly. If you are ever in need of our professional services, give SERVPRO of Pitt/Greene counties a call at: (252)-329-7205.

What Is Removed After A Water Loss?

10/12/2020 (Permalink)

Trust the IICRC Certified professionals at SERVPRO to take care of your water damage remediation needs.

Be it just a leak in a supply line or thousands of gallons rushing through your home or business, having a water loss can be incredibly frustrating. Most water damages are something between these extremes, but regardless of the amount, water can damage most building surfaces with prolonged exposure. Drywall, sub-flooring, particle board, even hardwoods can act like a sponge and absorb large quantities of moisture, causing them to swell and warp. If such deformation occurs, the affected materials don’t return to shape or maintain their original structural strength.  

Materials that hold moisture for long periods of time are also much more likely to grow mold. These are a few reasons such materials might need to be removed.

Carpet pad often has a vapor barrier built in to it, and once excess water becomes trapped under such a pad, it must be removed for the subfloor to dry and not become further damaged. When dirty water comes in contact with carpeting and pad, drywall, or wood/engineered wood, the materials are generally removed due to gross contamination and material damage.

The crew at SERVPRO of Pitt/Greene Counties know when materials can be saved and when they must be removed. Allow us to explain the drying process and to assist you every step of the way. Your home will be left dry, decontaminated and ready for repair. Give us a call at 252-329-7205 when water invades your home or business.

How SERVPRO Can Help New Bern Residents With Water Damage

3/30/2020 (Permalink)

Regardless of the size, water damages can impact the structure and air quality of affected homes and buildings over time. Handling every water related issue quickly and seriously can save you from much larger expenditures and frustrations in the long run. The trained IICRC Certified Technicians of SERVPRO of Craven/Pamlico have the knowledge and equipment to find and take care of moisture before more extensive damages occur.

Our crews are on standby 24/7 and will respond to your call with rapid response and the appropriate equipment when needed. Some of the equipment we use can make a tremendous difference, depending on your needs.

Armed with Moisture Sensors, our technicians can detect moisture in carpets, baseboards and walls that have no visible signs of damage.

Moisture Meters are a favorite go-to, used to determine the actual moisture content of various materials to determine if further drying efforts are necessary. The moisture tester provides accurate readings, allowing SERVPRO Professionals to monitor the drying process.

Thermo Hydrometers measure the temperature and relative humidity of targeted areas. This information enables SERVPRO Professionals to calculate and create an environment that is the most efficient for drying. Many types of water losses include contaminated water. This not only requires drying efforts, but typically disinfection and deodorization processes as well.

One of the best ways to achieve this is with our Fogger machines. These mighty little machines can be used to help deodorize as well as disinfect a wide variety of items and places, such as delicate upholstery and clothing to large structures and vehicles where there may be some areas that are difficult to get to otherwise.

For the technology, training and rapid response you can rely on, give us a call at (252)-637-7274 so we can make it "Like it never even happened."®  

What To Expect After A Water Damage in Greenville, NC

2/7/2020 (Permalink)

Flooding is just one of the many ways water damage can occur.

Understanding how quickly water damage can turn from a problem to a nightmare is imperative to responding appropriately.

The first hour of a water damage can quickly saturate walls, furniture, personal items and anything else that might be in its path. The finish from your furniture can bleed onto carpets, likely permanently damaging them. Even if furniture isn’t nearby, many carpets can bleed their own dye out, running the risk of staining other parts of the material or other objects on or near them. Any paper-based belonging such as photos and books will wick up the moisture, swell and warp.

Within the first 24 hours, serious degradation to items such as metals can occur, leading to rust and tarnish. Drywall tends to absorb water and swell, causing it to breakdown. Wood swells and cracks and musty odors begin to form.  

Within the first week, even more robust metals and woods begin to corrode and deteriorate. Doors, windows and structural components such as joists and studs begin to swell. Paint begins to bubble and blister on walls and serious warping can form on hardwood flooring. Mold and mildew begin to show visible signs, especially on upholstered goods. Health risks and major bio-hazard contamination is possible.

After a week of untreated water damage, remediation efforts become significantly more expensive and time consuming. Most everything at this point is contaminated and likely needs replaced. Serious structural rebuilding and mold remediation are probable for safety.

Protect Your Greenville, NC Home From Water Damage

6/3/2019 (Permalink)

Water damage can seem like an unlikely consideration to those outside of flood planes or in areas with low annual rainfall amounts. Yet, even in drier, arid environments, flood damages are still common. Unlikely as it may initially seem, there is an explanation that relates to homes across the United States—our water supply lines.

These supply lines are thin hoses typically connecting our dishwashers, toilets, washing machines, refrigerators, water heaters and more. Just as the quality of these products vary, so too does the quality of the supply lines. Many suppliers opt for cheaper lines which may in turn be less reliable for the end user. These lines should be checked regularly for damage or any indication of a leak. Even if there are no apparent damages or signs of a leak, these lines can still burst from aging.  So regardless of apparent condition, replacing the lines on a regular schedule could save you considerable time and frustration over the long run.

If you have never replaced your supply lines or it has slipped off of your regular maintenance schedule, strongly consider doing so soon. When you do replace your lines, be sure to look for a high quality line to give you some peace of mind.

Of course, even with thorough preparation and maintenance, water damage is still possible. If your property has had water damage of any kind, the expert technicians at SERVPRO of Pitt/Greene can help you get back to preloss conditions.

For additional information about our services, give us a call today at: (252)-329-7205

Greenville, NC Residents, Let us Take Care of your Flooded Business or Home

2/6/2019 (Permalink)

Dishwashers are a convenient and quick way of handling a dirty task. As much as they may be appreciated, they can cause some unexpected problems such as a leak in the middle of the night. This could leave your Greenville, NC business or house in dire need of water extraction and clean up that may be beyond your means of handling. The water damage remediation experts at your locally owned and operated SERVPRO® are more than equipped to handle such a situation.

Our experts know that the longer water remains on an effected area, the more damage it can cause. This knowledge is critical and motivates our crews to get your home or business taken care of as quickly as possible. Our crews are prepared to respond to an emergency water damage situation 24/7, giving you peace of mind that whenever you might need us, we are #HereToHelp.

Our crews are also equipped with advanced tools to determine where moisture is present and then remove it. One of these tools—an extractor—can simultaneously remove water while also applying heat to help dry the space it is extracting water from. We also have pumps if there is larger pools of water, and of course, the materials we need to cleanse and sanitize any affected areas.

Give us a call whenever you need us at: (252)329-7205 and we will be more than happy to make your damage "Like it never even happened."®

Moisture in your Greenville, NC home or business

1/4/2019 (Permalink)

Excess moisture can be dangerous to your home and health

Moisture in older homes

Older structures are more susceptible to moisture after heavy rain, meaning water can sometimes seep in or leak where it shouldn’t be. In small doses over wide intervals, it may not do any noticeable damage, but If the issue occurs more frequently and is left untreated your home or business may receive permanent damage. Enlisting experts like your locally owned and operated SERVPRO can help to eliminate this problem and save you considerable time and money in the long run.

Getting you dry

Our professionals can help you immediately by using specialized equipment to extract water and dry the affected area. Our equipment can get underneath the surface of carpets and into the padding, eliminating moisture all the way through. We can also help you in the long run by cleaning the structure and contents with our safe, effective sanitizing treatments. These preventative measures keep unwanted growth away and prevent materials from swelling or corroding.


To further give peace of mind, we check under your crawlspace (if applicable) to make sure no further damage has occurred. We also check your subflooring and inspect the layers of your carpeting and padding to verify our extraction methods have fully dried out the affected area. Lastly, we will test the humidity to ensure it is in an acceptable range, indicating that moisture levels are low enough to prevent secondary damages. Once completed, we can walk through with you and explain what we did, how we did it and of course answer any other questions you may have.

For more information, please call us at: (252) 329-7205, or visit us at our website.

Getting and Keeping Greenville NC Residents Dry

12/28/2018 (Permalink)

Even If you find yourself up to your knees in water, we here at SERVPRO are ready to help

From a leaking roof to a dishwasher gone awry, water damage can occur in nearly any home, at any time. While we can try our best to prepare for these potential hazards, sometimes damage is inevitable. Unfortunately, depending on the source of the water, this can often lead to our most precious items—the things that make our house a home—becoming damaged. That's where we here at SERVPRO come in. We are well-equipped and ready to help in any situation, including getting those sentimental items back in the best possible shape. 

If you or someone you know finds themselves needing professional cleanup & restoration services, the compassionate experts you can trust at SERVPRO® of Pitt/Greene counties are Here To Help® 24/7 at 252-329-7205. #LikeItNeverEvenHappened #HereToHelp

Faster to your Greenville Water Damage

8/17/2016 (Permalink)

SERVPRO of Pitt/Greene Counties provides 24 Hour fire and water damage restoration service in Greenville, NC.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Pitt/Greene Counties provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Pitt/Greene Counties arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (252) 329-7205

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Pitt/Greene Counties

SERVPRO of Pitt/Greene Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.