Recent Posts

A Pipe Burst Has Flooded My Hardwood Floor! Now What?

10/12/2021 (Permalink)

Hardwood floor damaged by a burst pipe. Hire water professionals to avoid mold damage after a pipe bursts in your Greenville, NC, commercial.

If your Greenville, NC, commercial building has hardwood floors, a burst pipe could be tragic. Depending on the amount of water, it may or may not be salvageable. There is hope, however. You can take some simple steps that will give you the best chance of saving most, if not all, your floor. Being proactive and learning them ahead of time may one day mean the difference between some light repairs and total tear-out.

Steps for Drying a Wood Floor

1. Extract the Standing Water

The most efficient way to remove the standing water is with a wet/dry vacuum. Use a squeegee to pull the water towards the vacuum hose to get it up quicker. If you don't have a wet/dry vacuum available, a mop or towels will do the job.

2. Clean and Disinfect the Floor

Wash the floor with a gentle soap and disinfectant solution mixed with warm water. Scrubbing the floor and baseboards with a stiff brush, cleaning as much dirt and organic material away as possible can help prevent mold growth. Mold spores are virtually everywhere. However, mold needs a food source to survive and grow. The mold spores already there will have less opportunity to grow into a full-blown mold infestation on a clean, sanitized floor.

3. Look Out for Mold

Hiring water damage restoration professionals is highly recommended after a pipe burst to inspect for and get rid of mold. They have the expertise and industrial equipment to ensure the mold is completely gone as quickly as possible and won't come back. However, if you opt to tackle this task yourself, use a mold killer such as trisodium phosphate and a stiff brush to scrub away mold or any suspect discoloration. Contrary to popular belief, you should NOT use bleach; it will only temporarily remove the mold. Finally, after cleaning it thoroughly, rinse the area with clean water (and a damp cloth; don't pour the water on the floor) and dry it immediately. Then, inspect the area for signs of mold and additional water damage.

4. Dry Everything Thoroughly, Yet Steadily

Now, it's essential to dry the floor thoroughly, but wood flooring must be dried steadily and not too fast; otherwise, it can crack. Mold can take hold quickly, beginning growing within 24 hours of water exposure. If the outdoor humidity is lower than the indoor humidity, you can open doors and windows to enable the fresh air to flow through the space. You can also run fans and dehumidifiers.

An influx of water from a pipe burst is never a good thing. When you have a wood floor, it can rise to a whole new level of severity. Hardwood floors are beautiful, but they also take more maintenance and care than other types of flooring. Although a hardwood floor will probably sustain some irreparable damage, there are ways to combat the severity loss if you quickly begin the wet floor cleanup process. After an influx of water, time is not on your side; every second counts in preventing additional loss. Knowing how to deal with this situation in advance can be a tremendous help should the situation arise.

What Are the Three Types of Contaminated Water?

10/5/2021 (Permalink)

Contaminated water. Contaminated water is unsafe.

Water damage is classified by water remediation professionals according to whether the damage is from contaminated water or clean water. The source of the water determines which category the water damage is placed in. There are three categories of water damage.

3 Types of Contaminated Water 

Category 1

Category 1, also known as clean water, is water damage from a clean source, such as a supply line, a broken pipe, or overflow from a clean bathtub, sink, or toilet. Water from these sources should not contain significant amounts of harmful bacteria or chemicals and can generally be safely removed by property owners.

Category 2

Category 2 contaminated water is called greywater. This type of water may contain some chemicals, bacteria, or nutrients that feed microorganisms but is not considered grossly unsanitary. Examples of this type of water include dirty water from a washing machine, bathtub, or sink or an overflow from a toilet that contains urine, but no feces. Protective gear, such as rubber gloves, should be used when handling this type of water and steps should be taken to sanitize surfaces that have come into contact with it.

Category 3

Category 3 water is called black water. This water contains a high level of bacteria, microorganisms, or harmful chemicals. This type of water should be handled by a professional water remediation company in Greenville, NC, because safety equipment and training are needed to safely handle it. Examples of this type of water include raw sewage, floodwater from rivers, streams, and oceans, stagnate water, groundwater and toilet overflows that contain feces or originate from beyond the toilet trap. Additionally, category 2 water that has been standing for more than 48 to 72 hours may be considered category 3 because of bacteria growth.

Contaminated water is generally unsafe for property owners to attempt to clean. To avoid safety hazards and potential additional damage, it is best to contact a professional to clean and sanitize water damage that could contain harmful substances.

How SERVPRO of Greenville Can Help Your Business Prepare For The Worst

10/5/2021 (Permalink)

SERVPRO vehicle. Be prepared for unexpected emergencies.

While most companies have measures in place to take care of their employees and business data in case of an emergency, many overlook the next steps in getting the facility ready to go again. SERVPRO of Greenville is available and ready to provide you with the tools and planning for such an event at the best possible time—before it even happens.

How to be prepared for emergencies.

There is a tremendous difference between being caught in an emergency unexpectedly and being in an emergency unprepared. We have the know-how to help you manage recovery efforts after disaster strikes. With our Emergency Readiness Profile—an ERP—you can rest easy knowing that no matter what happens, you know what to do. Call us today at (252) 329-7205 if you have any questions or would like one of our Marketing Representatives to come to prepare a SERVPRO ERP at no charge—that’s right, totally free.

We encourage our business customers to learn how to best protect their business from all types of emergency situations. We care about your business and longevity, offering a number of free resources, including:

  • Disaster preparedness plan assistance
  • Family and business communication plans
  • Home and workplace emergency contact cards
  • Emergency supply checklists

With just a little bit of time and minimal effort, SERVPRO of Greenville can help, prepare, and protect your employees and customers should an emergency occur. Don’t wait until it is too late—prepare now for what you can’t prevent.

How To Drain a Basement Flood?

9/29/2021 (Permalink)

Workers draining a flooded basement. Hire our professional team to drain the basement flood in your Greenville, NC home.

When you have a basement flood, the first thing you need to do is contain the source of the water. Once you don't have any new water coming into your basement, your focus can shift to removing the existing water. Depending on how much water you are dealing with, this process may be relatively simple or a major undertaking.

Draining Your Basement

You can not begin draining your flooded basement until the floodwater around your home has receded. To avoid the risk of electrocution or damage to your home's electrical system, shut off the power to your home.

Obtain the Necessary Equipment

SERVRPRO offers a 24-hour emergency water removal service. You can contact one of our water remediation franchises near Greenville, NC, any time of the day or night. If you plan to drain the basement yourself, you will need to rent or purchase several pieces of equipment:

  • Submersible pump
  • Garden or sump hose
  • Heavy-duty extension cord
  • Generator
  • Nylon rope

If you have insurance coverage for flood damage, your policy may reimburse you for the cost of these items.

Set Up the Equipment

First, attach the extension cord to the pump cord. Ensure that your electrical cords will not come into contact with the water by looping the cords around a ceiling joist or a heavy object that will keep the cords away from the water. Attach a garden or sump hose to the fitting on the top of the pump. A sump hose will remove water faster than a garden hose because it has a larger diameter, but either will work. Tie a nylon rope to the top of the pump. Place the hose with the open end in an area away from your house and in a spot where the water will drain into a storm sewer or gutter.

Pump Out the Water

The next step to resolve your basement flood is to pump out the water. Use the rope to lower the pump into the basement. When the pump is in place, turn on the generator and plug the extension cord into it. This should start the pump. When the water level gets lower, you may need to reposition the pump at the lowest level of the basement to remove the rest of the water.

Remove and Replace Wet Items

Porous items, such as drywall, paneling, and carpet, that was in contact with the floodwater should be removed and replaced to avoid mold growth. All surfaces need to be dried completely. You can run fans and dehumidifiers to speed up the process. Alternatively, you can utilize a SERVPRO professional to quickly and completely dry out your basement. Mold may begin to grow after 24 to 48 hours. SERVPRO's Faster To Any Size Disaster service can reduce your chances of mold problems. We may also be able to restore the valuable property, such as documents or family photographs, that can be difficult to save without professional restoration.

Because dealing with a basement flood requires specialized equipment that may be difficult to obtain during a widespread flooding event, many homeowners can benefit from using SERVPRO's water restoration services. SERVPRO can make it "Like it never even happened."

How To Repair a Leaking Faucet

9/24/2021 (Permalink)

Leaking Faucet. Repair a leaking faucet to avoid water damage in your Greenville, NC home.

A leaking faucet is a much larger problem than the annoying drip you hear at night; the consistent loss of water can hit you in the wallet every month. The good news is that fixing that dripping faucet is a pretty straightforward task that you can complete before it's necessary to contact a Greenville, NC, water damage cleanup and repair company.

Four Common Leaking Faucet Repairs

No matter which type of faucets you have in your home, turn the water off before you begin this repair. Check under your sink for a turn-off lever or knob. Turn the knob clockwise and then check the faucet to be sure the water is off. It's also a good idea to close the sink plug, so you don't lose any small hardware in the drain.

1. Ball Faucet: Single Handle That Moves On an Internal Ball

This type of faucet is most common in kitchens and is a bit complicated because it has a lot of parts to remove and replace. Rather than buying the parts separately, check your hardware store for a faucet kit. Begin by removing the handle; it should unscrew fairly easily. Use a pair of pliers to remove the cap, collar, faucet cam, washer, and ball. You'll need a slender tool, such as a pair of needle-nose pliers, to remove the inlet seals and springs from inside the faucet. Before replacing the O-rings, coat them with a plumber's grease. Replace the springs, valve seats, and cam washers with parts from the kit as you reassemble the faucet.

2. Cartridge Faucet: One or Two Handles Next to the Faucet

Look for a screw on the handle or handles and remove it; then remove the handle(s). Use pliers to remove the threaded retaining clip, if it's present. Pull the cartridge up and out of the faucet. Remove the exposed spout and then look for the O-rings. Remember to coat the new rings with the plumber's grease before installing the replacements.

3. Compression Faucet: Two Handles on Either Side of the Faucet

This is the oldest type of faucet. Start by removing the handles on either side of the faucet. Plastic caps may cover screws that need to be loosened. Next, remove the nut, O-ring, and seat washer. Most of the time, this rubber washer is the source of the leak. Regular wear and tear can affect the washer until it is too damaged to be effective. Before installing the new washer, coat it with plumber's grease

If water is seeping from the handles, rather than a leaking faucet, the O-ring is probably the problem. When this is the case, you'll need to take the O-ring to the store, so you can pick the right replacement.

4. Disk Faucet: Single Lever over a Cylindrical Body

This modern faucet doesn't require repairs very often. Begin by unscrewing the handle to expose the escutcheon cap. Remove this, unscrew the disk cylinder, and remove the exposed seals. Clean the cylinders to remove all hard water buildup. Replace the seals with exact replacements and reattach the rest of the handle.

As soon as you notice a leaking faucet in your home, take steps to repair it. A successfully fixed leak can save you a lot of money in wasted water and potential water damage.

Does My Home Have a Mold Infestation?

9/21/2021 (Permalink)

Black mold in a wall. Mold spores spread fast in your Greenville, NC, home.

Mold is relatively common in residential spaces. Unfortunately, many times it goes unnoticed until it's out of control. It's good at hiding. There are signs of mold that will keep you more aware if you should have a problem. The sooner you can identify mold in your Greenville, NC, home, the better. Black mold is particularly damaging, possessing a mycotoxin. If you discover mold, it's essential to take action immediately, as it can spread out of control extremely quickly.

How Do I Find and Identify Mold in My Home?

1. Your Home Is Humid

Mold is not picky about where it lives. It thrives in conditions that are dark, humid, and reasonably warm. If your home has high humidity, there's a good chance you could have mold growth, particularly in areas with poor circulation. The indoor relative humidity should be no higher than 50%. You can purchase inexpensive humidity monitors at hardware stores. Keep adequate humidity levels in your home by placing dehumidifiers, running fans, and opening windows (if the humidity is lower outdoors than in). Mold is also prone to grow in bathrooms and kitchens due to the excess moisture created. Utilize the ventilation systems in the bathrooms and kitchen whenever you're taking a shower or cooking on the stove.

2. You See It on Walls or Ceilings

Mold is good at hiding, but it also often grows visibly on walls and ceilings. If you see it on walls or ceilings, it could also be growing within and behind them, even under wallpaper. When you see mold growth, you must call mold remediation experts immediately to begin the inspection and restoration process as soon as possible. They have the professional equipment and expertise to find all of the molds and eliminate it safely.

3. You Find It in Inconspicuous Locations

Look in out-of-the-way areas of your home, such as inside bathroom cabinets and behind appliances and furniture. Spaces that are poorly ventilated and go untouched for some time, such as basements and attics, are even more susceptible to mold growing on and behind things. Both places are also more likely to have water damage that goes unnoticed.

4. You Smell a Persistent, Pungent Odor

If you smell a musty odor in your home, there's probably mold growing nearby. This odor is created by mycotoxin, which the mold produces.

5. You Detect Water Damage

If your home has water damage, such as from a leaky pipe or roof, there will almost certainly be mold growth if it goes untreated for more than 48 hours. This is why it's essential to clean, dry, and repair water damage and its source immediately.

6. You Discover a Bug Infestation

Many people don't realize that mold can attract certain bugs, such as booklice. Despite their name, they aren't restricted to books; they thrive in moldy conditions because they eat mold. The only way to get rid of this bug infestation is to eradicate all of the molds.

From the mycotoxin it produces to the structural damage it can cause, mold can create various severe issues if left untreated for even a short time. It's critical to know the signs of mold, where it lurks, and how to identify it.

Faster to your Greenville Water Damage

9/20/2021 (Permalink)

Roof damaged by water. SERVPRO provides 24 Hour fire and water damage restoration service in Greenville, NC.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Greenville, NC provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage are very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Greenville, NC

SERVPRO specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Greenville Smoke and Soot Cleanup

9/13/2021 (Permalink)

Bathroom with smoke damage. Smoke and Soot Damage Can Cause a Pervasive Odor in Your Greenville Home

Smoke and soot are very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our expertise in smoke damage remediation allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Greenville, NC, will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Moisture in your Greenville, NC home or business

9/13/2021 (Permalink)

"Caution wet floor" sign. Excess moisture can be dangerous to your home and health.

Moisture in older homes

Older structures in Greenville, NC homes, are more susceptible to moisture after heavy rain, meaning water can sometimes seep in or leak where it shouldn’t be. In small doses over wide intervals, it may not do any noticeable damage, but if the issue occurs more frequently and is left untreated your home or business may receive permanent water damage. Enlisting experts like your locally owned and operated SERVPRO can help to eliminate this problem and save you considerable time and money in the long run.

Getting you dry

Our professionals can help you immediately by using specialized equipment to extract water and dry the affected area. Our equipment can get underneath the surface of carpets and into the padding, eliminating moisture all the way through. We can also help you in the long run by cleaning the structure and contents with our safe, effective sanitizing treatments. These preventative measures keep unwanted growth away and prevent materials from swelling or corroding.


To further give peace of mind, we check under your crawlspace (if applicable) to make sure no further damage has occurred. We also check your subflooring and inspect the layers of your carpeting and padding to verify our extraction methods have fully dried out the affected area. Lastly, we will test the humidity to ensure it is in an acceptable range, indicating that moisture levels are low enough to prevent secondary damages. Once completed, we can walk through with you and explain what we did, how we did it and of course answer any other questions you may have.

Keep Your Furnace Happy With Simple Maintenance

8/23/2021 (Permalink)

Maintenance of heating system. Simple maintenance on the heating system will prevent future problems in your Pitt County, NC, home.

The heating system in your Pitt County, NC, home probably doesn't require a lot of attention to keep you and your family comfortable when the temperatures are low. However, regular furnace maintenance has several benefits:

  • Prevents breakdowns
  • Increased efficiency
  • Lasts longer
  • Saves money on utilities
  • Improves cleanliness of the air

Many heating and cooling system problems can be traced back to dust or dirt buildup inside the unit. Proper maintenance ensures that your furnace runs efficiently for many years. It also helps you reduce the risk of furnace-related fires and the resulting costs of rebuilding and fire cleaning.

Get Rid of Dust and Dirt

There are many types of furnaces and some of the specifics of upkeep may vary, but there are several maintenance steps that are the same from one model to another. The first step is protecting your furnace from dirt. Prepare for winter weather by replacing or cleaning the filter, the blower, and the motor. When your furnace is in use, you should clean and inspect the filter once a month. If you find that the filter is clogged, replace it immediately. Use a vacuum or a soft duster to remove dirt, dust, and debris from the blower and the motor.

Keep the Vents Clean and Clear

Your running furnace blows warmed air through the vent system of your home. If any vents are blocked by dirt or furniture, the furnace must work harder to keep your rooms warm. Keeping the vents clear is an important part of routine maintenance and a good way to prevent the need for fire cleaning. If you have a gas furnace, it's critically important to keep the exhaust flue clean, clear, and unobstructed.

Pay Attention to Your Ductwork

Cleanup of the vents often begins at the registers, but it shouldn't end there. Make sure that all registers are free of paper, toys, hair, and dust. Once you've done this, remove the register and use your vacuum to clear debris out of the ductwork. If you've done any reconstruction or if your home has been affected by fire damage, for example, it's a good idea to contact professionals with experience in fire and smoke cleaning.

Improve Your Home's Envelope

Reduce the load on your furnace by improving your home's envelope. You can do this by locating areas of your home that allow heat to escape, and seal these leaks or add insulation. When you prevent heat loss, the furnace doesn't have to work as hard to keep your home at a comfortable temperature. If you aren't sure how to find areas where heat leaks out, contact a heating professional with cameras and other equipment.

Keep Routine Maintenance on Your Schedule

It isn't difficult to keep your furnace and heating system running efficiently, and it shouldn't take you much time. The best time to complete routine maintenance is before cold weather settles in, and you'll have the best results if you continue through the months of cold weather. Remember that the effort you put into keeping your furnace clean is also an important way to avoid serious fire damage and professional fire cleaning services.