Recent Posts

SERVPRO Technicians Are Certified And Ready To Help

6/16/2022 (Permalink)

A woman reading a book. Our technicians study hard to master the training fundamentals set by the IICRC.

SERVPRO of Bath is IICRC certified in a variety of categories. One of the most important is water restoration.

IICRC stands for the “Institute of Inspection Cleaning and Restoration Certification.” They are the institution that sets the standards for the entire cleaning and restoration industry.

Our technicians study IICRC standards and practices in a variety of crucial fields: water restoration, mold remediation, carpet cleaning, and fire restoration, just to name a few. 

What is a WRT?

WRT stands for water damage restoration technician. 

The IICRC states "the Water Damage Restoration Technician course is designed to teach restoration personnel that performs remediation work to give them a better concept for water damage, its effects, and techniques for drying of structures." 

In other words, those proficient enough to pass IICRC standards have been given the knowledge and tactics necessary to handle commercial and residential properties. 

Once this certification is met, many aim for the ASD certification. ASD stands for applied structural drying. Before you can take the ASD course, you must be WRT certified. It can function as a sort of “next level” to the WRT certification and ensures health and safety measures will be taken for all exposed to the work environment.

Being WRT certified means our technician, project manager, or crew chief is certified to take care of your water damage, no matter if it's in your living room or your retail store!

If you suffer a commercial or residential disaster and need to clean up call us and we will clean with care and can be your single source for all your clean-up needs.

SERVPRO of Bath is a proud provider of service to our community. We're “Here to Help” 24/7 at (252) 923-0213.

Choose The Right Tools For The Job

6/13/2022 (Permalink)

An assortment of tools piled up. Having the right tools means nothing without knowing which is correct for the job. That's where training and expertise can make all the difference!

Equipped to Handle Your Commercial Needs

SERVPRO of Greenville understands that using the proper equipment makes a measurable difference in reducing claims loss expenses and long-term frustrations. When time is of the essence, technology and equipment must be counted on to perform reliably and effectively. Our professionals will answer your call with fast action, exceptional equipment, and expert training. Having the right tools for the job is vital to timely and effective mitigation. Our water damage professionals’ thorough understanding of how to dry a structure and personal property could be the difference between a temporary inconvenience and a long-term hassle.

Psychrometrics

Psychrometry is the study of air and its properties. The properties of temperature, humidity, vapor pressure, and dew point are measured to evaluate air conditions within a structure. This enables a SERVPRO Professional to create the proper conditions for more efficient and effective drying.

Analyzing air conditions may seem somewhat less important after having a leak run across multiple rooms. However, water can damage materials in two ways: first, by absorption through direct contact with water; and second, by absorption of moisture from the air. Measuring the moisture content of the air is critical to the drying process.

Restoration professionals must establish an environment favorable for drying. The restoration professional must also understand how to manipulate temperature and humidity levels to produce optimum drying conditions, without causing secondary damages through improper drying processes. Call SERVPRO of Greenville to get trained experts to handle your commercial business mitigation and restoration needs.

Common Sources of Mold

6/10/2022 (Permalink)

A loaf of bread covered in various types of mold. There are many types of mold, coming in a variety of colors and appearences.

Five Places Where Mold Grows

One big aspect of mold prevention is early detection. Although it is impossible to completely eliminate the possibility of fungal intruders in Greenville, NC, uncovering growths that have recently begun to develop grants you an opportunity to stop infestations from worsening. Here are five locations within your office that should be checked regularly.

  1. HVAC Drain Pans
    Air conditioning pans are located near your temperature control system’s cooling coils. The sweat that develops as air moves through the coils drips into the pan. When flow rates become too high, the collected condensation can overflow. This runoff sometimes soaks ductwork, making mold a possibility.
  2. Ducts
    Air moving through ductwork contains heavy moisture. When this buildup condenses, it gets absorbed into duct linings. Besides checking for growths, ensure that your system’s airflow rates are optimal as an additional form of mold prevention.
  3. Ceilings
    Because they tend to be porous, mold sometimes grows in ceiling tiles. Those adjacent to HVAC system vents are particularly vulnerable. Mold in ceilings can also result from roof leaks. When this happens, the eventual water damagegives good reason for hiring an expert roofing repair team. Such professionals are also typically capable of safely removing mold growth.
  4. Carpeting
    Carpets are susceptible to spills, floods, and leaks. Look underneath yours to determine whether dampness exists. A wet vacuum should be employed when water is discovered. Follow this step with a good steam cleaning. Fans and dehumidifiers may also be used to accelerate the process.
  5. Wallboard
    Flooding, groundwater and mechanical system leaks are common causes of damp wallboard. Get rid of compromised wallboard by cutting at least 20 inches above the water’s high point. Make certain that all wall and ceiling cavities are thoroughly dried before installing a fresh set. An important part of mold prevention is rapid discovery. Halt the progress of fungal invasions by regularly checking your building’s most common trouble spots.

Mold can be a stressful invader in your home or business. Call a reputable mold inspection specialist if you have any doubts or concerns.

Flood Insurance Claim Guide

5/26/2022 (Permalink)

A sign asking many questions. There are many components to a flood claim; follow this guide and don't get overwhelmed by the process!

Floods can cause devastating damage to homes. One of the first steps to restoring your property after a flood is to consider filing a flood claim.

Flood Insurance Claim Guide

Filling a claim for flood damage is done in multiple steps:

  1. Contact the Insurance Company

The first thing to do is contact your insurance company. Most homeowners’ insurance does not cover flood damage, so your flood insurance might be with a different insurance company than your homeowner's insurance. If you aren't sure who your insurance carrier is, you can call the National Flood Insurance Program Call Center at 1-800-427-4661 to find out.

  1. Provide Information

Your insurance company will need several pieces of information. This may include your policy number, a phone number, and an email address where your insurance company can contact you. You’ll need the name of your mortgage company if you have one as well. If you don't know all this information, your insurance or claims agent may be able to look it up for you.

  1. Document Your Damage

It usually takes 24-48 hours for an insurance company to assign an adjuster. However, if flooding is widespread, it could take longer. While you are waiting, take photos and videos of any visible damage to your property, as well as flood lines on the outside and inside of structures. Photograph the make, model, and any serial numbers available for electronics and appliances. Remember, safety first; do not enter flooded areas or structures until they have been declared safe by a professional or emergency responder.

  1. Discard Flood Damaged Items That Are Unsafe

After you take photos and keep samples of materials such as pieces of carpet, flooring, drapes, or wallpaper, throw away flood-damaged items that are unsafe to keep. Such a list includes perishable foods, cushions, clothing, and pillows.

  1. Contact Repair Services

If the electrical, HVAC, or water systems of your home are damaged, contact repair services to line up potential solutions. Chances are good that if you are having issues, many others in your area are as well. Be sure to talk to your insurance company about your flood claim before you sign any contracts. This is also a good time to schedule a flood remediation company in Washington, NC, to begin drying and cleaning your damaged home.

  1. Meet the Adjuster

When the insurance adjuster arrives, ask to see the adjuster's Flood Control Number card and other official identification. This protects you against scammers who may be posing as insurance adjusters. Review the adjuster's written report and estimate for any errors. A legitimate insurance adjuster will not ask you to pay your deductible, charge you a fee or ask for money for any other reason.

  1. Payment and Repairs

Once the insurance company receives the adjuster's report and estimate, it will review the report, along with any documentation you have provided, to establish the value of your claim. If you disagree with the value the insurance company determines, you may need to submit additional supporting documentation to prove your claim. Once a settlement is reached, the insurance company will issue you a check and you can use the money to make repairs.

The flood claim process can be lengthy, particularly if there are many people in your area with damaged property. The faster you get the process started, the sooner you can expect to receive payment.

Understanding the Fire Mitigation Process

5/26/2022 (Permalink)

Pieces of a puzzle that each have terms of a process written on them. Like all good processes, many things must come together to make the most of a situation.

What to Expect After a Fire

1. Assessment

The first thing specialists must do is get a clear picture of the extent of the damage. They walk through your home, making note of fire, water, and smoke damage that needs to be mitigated. At the end of this visit, they compile an itemized list of tasks and can try to formulate a general cost and timeline for the work needed.

2. Removal
Before technicians can repair salvageable items, they must remove everything that needs to be thrown out. Even if something can be saved, it still needs to be removed so that they can work on repairs. Personal belongings must be removed and either set aside for cleaning or discarded.

3. Cleaning

After all destroyed materials have been removed, a thorough cleaning is in order. A big part of fire restoration is cleaning not only the soot and smoke left by the fire but also the water damage that happened from the fire being put out. Every surface must be disinfected before new materials can be brought in.

4. Restoration

Once damage cleaning is done, technicians can build on the existing structure to restore your property. New drywall can be added and painted to match the rest of the area. New tile and flooring can be installed. Finally, items that were able to be restored can be moved back into the space.

A home fire may cause a lot of damage, but most homes can be repaired to preloss conditions. The fire restoration process starts with assessment and mitigation. Then, technicians take the steps necessary to return your home to all of its former glory.

Understanding Commercial Fire Claims

5/26/2022 (Permalink)

Firefighters working on a burning roof. Just like how firefighters have a plan and process to handle a blaze, you too should use caution and prepare.

Fire Claim Process

While a blaze burning through your facility and your inventory is devastating enough, the cleanup after a fire can leave your property and your business boarded up for months. Therefore, it is essential to start the fire claim process immediately so that you can minimize the extent of the business interruption and get back to work quickly.

  1. Call Your Insurer

While the first calls you make are to emergency services and family, the third call you should make after a fire is to your insurer. You want to make this call immediately after a fire to ensure that the claims process is initiated at the earliest possible moment. The longer you wait to make a claim, the longer it will take to get your business back up and running.

  1. Mitigate Further Damage and Loss

After you initiate the fire claim, you may want to consider having your facility boarded up, mitigating further damage and loss. If you already have a plan in place with a restoration expert, then call them and get the process started.

  1. Keep Receipts

As you begin the cleanup, be sure to track all your expenses by saving and tallying the receipts for any expenditures. When the adjuster arrives, they will want a full record of the damages incurred and the mitigation efforts made to reduce further property loss and damage.

  1. Make a Record of Loss

Additionally, you should walk your property, photographing all damages to show your insurance adjuster. This record of loss will be used when evaluating your claim. You should also include any relevant receipts for the damaged property so your insurer can create an accurate valuation of the overall loss.

A fire claim may seem like a confusing process, but as with every bureaucratic process, there are appropriate steps to take. After a fire, just make sure to call your insurer, mitigate further damage, keep receipts, and make a record of loss.

When Storms or Flooding Strikes, SERVPRO is Ready!

5/23/2022 (Permalink)

A thunderstorm in the distance, with lightning striking around. Storms can be scary, but the restoration process after one damages your property shouldn't be!

SERVPRO of Greenville is a specialized leader in storm and flood damage restoration. Our crews are highly trained and certified, and we are equipped with the most cutting-edge technology to restore your property to its pre-storm condition as quickly as possible.

Response Time Matters

As a locally owned and operated franchise, we know our communities and are able to respond appropriately. With the right resources—which is extremely important— fast response will lessen the damage, limit further damage, and reduce restoration costs.

The Right Tool For The Job

Eastern North Carolina is storm-prone, and we are at a higher risk of intense or damaging storms than many other areas. We understand just how intense things can get and have the unique ability to scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 2,000+ SERVPRO Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

4 Reasons To Seek 24 Hours Emergency Restoration Help

4/25/2022 (Permalink)

Owner with a megaphone yelling in a flooded bathroom. 24 Hours Emergency Restoration Help is the best Choice to Protect your Property.

If you're a commercial owner in Greenville, NC, you don't want to lose any time after a disaster. Every minute matters to mitigate the risk of secondary damage and restore your operations to full functionality. Whether you suffer from fire or water devastation, the expert remediation teams at SERVPRO offer 24 hour assistance, so you don't have to wait to begin taking charge.

Their crews remain ready and able to service sites when you call. In addition, owners know when they reach this group to expect action and assessment right away. The following are three reasons to call SERVPRO specialists for help.

Why is 24-hour service important?

1. You Need To Secure the Grounds Within a 24 Hour Time Frame

When a building suffers from fire or water damage, the structure develops vulnerabilities. Owners have to worry about the facility's integrity and exposure. SERVPRO experts get to the premises, determining whether the land is secure from animals, weather and trespassers. During a walkthrough, these specialists should survey for holes or weak locations. Once identified, the workers should fortify these areas with plywood, board up any broken windows and tarp gaps on the roof.

These actions allow owners to fight off potential threats. Animals are less likely to get inside, make a home and harm the building. Rain and snow stay outside. Finally, minimize the chance of break-ins, vandalism and curious wanderers.

2. You Need To Document Immediate Efforts

The insurance company scrutinizes claims that lack a fast response. They look for reasonable faith efforts from their clients, questioning delays in action. SERVPRO understands owners' needs, responding within one hour and getting to the site within 4. When you reach out to an organization right away, the insurer sees someone looking to protect assets and working to reduce the overhead cost. This decision could work in favor of gaining claim approval.

3. You Must Minimize the Effects of Water Damage

Fire and water wreak havoc on building infrastructure. You need both examined promptly with a company that is always open. Fire hoses drenched the roof, walls and floor to eliminate the flames. These actions left the interior saturated from top to bottom.

Water moves quickly into objects, absorbing into porous items. It's hard to remove and becomes a harbinger of mold spores. The property requires drying and tear-outs to eliminate the possibility of fungus development, and because these microbes reproduce within a day or two, owners cannot afford to wait. Expect a verbal discussion with SERVPRO team leaders within the first 8 hours of contact. They're ready to act and inform because owners don't have time to pause.

4. You Should Salvage and Photograph Property

With early intervention, remediation staff determines how much the area received impact. SERVPRO workers barricade off that location, minimizing contamination to other rooms. Their rapid and meticulous approach protects your other assets. In addition, employees can photograph the initial devastation, noting the loss of equipment or physical trouble.

Don't hesitate. Don't wait. You have a 24 hour window to act. Have SERVPRO's professional remediation services at your place, ready to document, secure and clean your premises. Exceptional help and fast assistance minimize the aftereffects and complications of your restoration.

What Is the Process for a Fire Claim?

4/14/2022 (Permalink)

Firefighter ready to put out a Fire. Follow These Tips and Learn More about the Process for a Fire Claim.

Fires can cause devastating damage to your property and completely shut down your business operations. To get your business operating as quickly as possible, it is important to file a fire claim and get an estimate for your damages as soon as you can.

The Commercial Fire Claim Process

There are several steps involved with getting your fire claim processed.

  1. Call Your Insurance Company

One of the first things to do, after making sure everyone is safe, is to call your insurance company to report the fire damage. A claims professional will probably ask you some questions about the damage and when, where and how the fire started.

The employee may also provide you with some instructions about what to do and request any needed paperwork or other documentation.

  1. Document Your Loss

Take photos or videos of your damaged property. Gather up receipts, tax records or other documentation that proves the value of your damaged or destroyed property. Make a list of everything that is damaged so you can make sure nothing gets left off the claim.

  1. Secure Your Property

Unfortunately, fire-damaged buildings can be targets for looters, thieves and vandals. If possible, board up holes in windows and walls to prevent easy entry into your building. If the damage is too extensive, consider putting up a security fence to keep unauthorized people off your property.

  1. Make Temporary Repairs

Broken windows or openings in other parts of the building can create an opening for rain and wind to enter, causing further damage to your property. Use tarps or plywood to make temporary repairs. If you have extensive damage, consider contacting a remediation company in Greenville, NC, for tarp and board-up service.

  1. Review Your Policy

Review your insurance policy. Pay particular attention to the maximum coverage amount for different items, the deductible and co-insurance and your business interruption insurance.

  1. Get an Estimate

If your damage is relatively minor, your insurance company may accept documentation from a local contractor. However, most of the time the company will send out an adjuster to examine your property. Try to be available to show the adjuster around your property.

If you want a second opinion, you can contact a contractor or hire a public adjuster.

  1. Clean Up the Property

Once everything has been documented, you may need to clear out damaged contents and debris before the repair process can begin. Check with your insurance to make sure you are covered before you start hiring contractors.

  1. Repair Your Property

Your insurance company may recommend contractors who can repair your property; however, you are not obligated to use them. Make sure you show the insurance company's damage appraisal to whoever you hire. If additional damage is found or your contractor can't complete the job for what the insurance company has paid, you must check with the insurance company to make sure any additional charges are covered.

Getting through the fire claim process is more complicated than just getting an estimate for your damages. The sooner you contact your insurance company, the faster you can start making repairs.

Critical Maintenance for Your Water Heater

4/11/2022 (Permalink)

A bathroom in perfect condition. Know more about your Water Heater and Avoid Water Damage in your property.

There are a lot of things to love about your water heater. For the most part, it is a no-fuss, no problem kind of appliance, giving your home in Greenville, NC, a reliable supply of hot water whenever needed. You can use this heated water for washing dishes and clothes, bathing and showering and shaving. Once the appliance is installed, it typically operates for years without a lot of maintenance.

However, to get the most out of your unit there is at least one important thing you can do on an annual basis. A water heater flush only takes a little time and has several important benefits:

  • Gets rid of accumulated sediment in the bottom of the unit
  • Prevents costly repairs and service calls to the home
  • Avoids the premature failure of this essential home appliance.
  • Reduces the chance you will need a professional water damage repair service

The Main Steps for Flushing Out a Water Heater

To begin with, assemble the necessary tools for the job, which you should have around your home. These include a garden hose, a screwdriver, work gloves and an area to drain the water. The next step is to turn off the heater. For gas heaters, this means extinguishing the pilot light and for an electric model, it means turning off the electric power to the unit, usually at the circuit breaker.

Next, find the drain valve at the bottom of the appliance and connect the hose to it. Then run the house out to a suitable area such as a grassy area in your backyard. Open the drain valve and let the water flow through the hose. Remember that the water coming out of the unit could be hot so be careful not to scald any exposed skin.

After the water has drained for a couple of minutes, go into the kitchen and turn on the hot water faucet. This helps the water flow more fully and allows for a more thorough cleaning of the inside of the heater. After about five minutes, turn off the water valve at the heater's base and watch until no more water is coming out of the heater. You can turn the valve on and off a couple of times for a good flush.

From there it is just a matter of removing the garden hose, closing the valve and turning on the energy source. The tank will again fill up with water and you will once again have the needed hot water for everyone in your household.

The Removal of Corrosive Sediment

If you never perform a hot water flush, either by yourself or by a plumber, sediments will settle into the bottom of your tank. In time, they can weaken the metal at the bottom of the tank enough that water will suddenly flow out to the interior of your house. This could result in gallons of water streaming over the carpet or other floorings.

Your water heater is part of what makes your home a castle. A little preventative maintenance helps this appliance have a longer life.